FAQ
When will my order be processed?
Orders are typically processed within 1–3 business days. During busy periods, processing times may be slightly longer.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible at support@impressatea.com.
Do you ship internationally?
We currently ship to selected regions. Shipping availability will be shown at checkout.
How long does delivery take?
Delivery times vary depending on destination. Estimated shipping times will be provided at checkout and in your shipping confirmation email.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties or local import taxes, depending on your country. These charges are the responsibility of the customer unless otherwise stated.
Do your teas contain caffeine?
Some of our teas naturally contain caffeine, while others are naturally caffeine-free. Please refer to each product page for specific details.
How should I brew your teas?
Brewing guidance is provided on each product page where available. You can also visit our Brewing Guide page for general recommendations.
Do you offer both tea bags and loose leaf tea?
Selected teas may be available in different formats. Please check the product page for available options.
How should I store my tea?
We recommend storing tea in a cool, dry place away from direct sunlight, moisture, and strong odours to preserve freshness and flavour.
Can I return my order?
Due to the nature of consumable products, we are generally unable to accept returns on opened items. If there is an issue with your order, please contact us and we will do our best to help.
What if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@impressatea.com including your order number and clear photos where applicable.
How can I get in touch?
For customer support, order questions, or general enquiries, please contact us at support@impressatea.com