Shipping policy
Shipping Policy
We aim to prepare and deliver your IMPRESSA TEA order as quickly and carefully as possible.
Processing Time
Orders are typically processed within 1–3 business days after your order has been confirmed.
Processing times may occasionally be slightly longer during public holidays, particularly busy periods, or circumstances outside our reasonable control.
Shipping and Delivery
IMPRESSA TEA ships to selected destinations.
Orders are dispatched from our fulfilment location in China.
For orders delivered to the United Kingdom, estimated overall delivery is typically approximately 8–15 business days from order confirmation, including processing time.
Delivery times are estimates rather than guaranteed delivery dates. Delivery may occasionally take longer due to customs procedures, carrier disruptions, severe weather, public holidays, peak shipping periods, or other circumstances outside our reasonable control.
If your order experiences a significant delay, please contact us and we will assist you in investigating the shipment.
This does not affect your statutory rights.
UK Shipping Costs
Standard delivery for UK orders under £40 is £3.95.
UK orders of £40 or more qualify for free standard delivery.
Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
Free shipping eligibility is based on the qualifying order value shown at checkout.
UK Customs and Import Charges
Orders delivered to the United Kingdom are shipped using a service under which applicable import duties, customs clearance charges and import-related carrier fees are covered as part of our shipping arrangement where applicable.
You should not be required to pay additional import duties or customs clearance charges in order to receive your UK order.
Any taxes that IMPRESSA TEA is required to collect at checkout will be clearly shown before you complete your purchase.
If a carrier unexpectedly asks you to pay an import or customs charge for a UK order, please contact us at support@impressatea.com before making the payment so that we can investigate the matter with our shipping partner.
International Orders Outside the United Kingdom
IMPRESSA TEA may offer delivery to selected destinations outside the United Kingdom.
Availability, shipping costs, delivery times, customs procedures, duties and taxes may vary depending on the destination and shipping service.
Where duties or taxes are included in the amount collected from you, this will be reflected at checkout.
Where they are not included, additional duties, taxes or import charges may be payable by the recipient depending on the destination country's rules.
The shipping options and charges available for your destination will be shown at checkout before you complete your purchase.
Tracking
Tracking information will normally be provided once your order has been dispatched.
Please allow a short period after receiving your shipping confirmation for tracking information to become active on the carrier's system.
Tracking updates can occasionally be delayed while a parcel is moving between international logistics facilities.
Delivery Delays
Although we work with reliable shipping partners, occasional delays may occur due to customs processing, carrier disruption, severe weather, public holidays, peak shipping periods or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period, or your order has not arrived within a reasonable period after the estimated delivery window, please contact us at support@impressatea.com with your order number.
We will investigate the shipment with the carrier and help resolve the issue.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at support@impressatea.com.
We will do our best to update the address before dispatch. However, once an order has been shipped, we may not be able to change the delivery address or redirect the parcel.
If an order cannot be delivered and is returned to us because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the order needs to be sent again.
This does not apply where the delivery issue was caused by an error by IMPRESSA TEA or our shipping provider.
Undeliverable or Returned Packages
A parcel may occasionally be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the parcel, or another delivery-related issue.
If your parcel is returned to us, please contact us at support@impressatea.com.
Depending on the circumstances, we may arrange redelivery or provide an appropriate refund.
Additional shipping costs may apply where the return resulted from circumstances within the customer's control.
This does not apply where the customer is exercising a statutory right or where the return resulted from an error by IMPRESSA TEA or our shipping provider.
Lost Orders
If your order appears to have been lost in transit, please contact us at support@impressatea.com with your order number.
We will investigate the shipment with our shipping partner.
Where the parcel is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
You will not be required to resolve a confirmed lost shipment directly with the carrier yourself.
Damaged Orders
If your order arrives damaged, please contact us at support@impressatea.com as soon as reasonably possible.
Please include your order number and, where possible, photographs showing the damaged products, packaging and shipping label.
We may request reasonable information or photographs to help us investigate the issue with our shipping partner.
Where goods have been damaged in transit, we will provide an appropriate resolution in accordance with your applicable consumer rights.
This may include a replacement, refund or another suitable remedy depending on the circumstances.
Missing Items
If an item is missing from your order, please contact us at support@impressatea.com with your order number and details of the missing item.
We will review the order and shipping information and provide an appropriate resolution where an item has been omitted.
Split Shipments
In some circumstances, items within the same order may be dispatched separately.
Where this occurs, you may receive more than one tracking number and the parcels may arrive at different times.
You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.
Changes or Cancellation Before Dispatch
If you need to request a change or cancellation before your order has been dispatched, please contact us at support@impressatea.com as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun.
If an order has already been dispatched, any available return or cancellation rights will be handled in accordance with our Refund Policy and your applicable statutory rights.
Contact Us
If you have any questions about shipping, delivery, tracking or an order in transit, please contact:
IMPRESSA TEA